❓ Frequently Asked Questions (FAQ) – Freight Shipping USA
1.
How do I request a freight shipping quote?
You can request a custom quote in under 5 minutes via our form at cargo1.us/pack. Just enter your origin, destination, weight, and cargo type. Our team will provide a tailored offer (FTL, LTL, reefer, hazmat) within 1 hour.
2.
What’s the difference between FTL and LTL shipping?
- FTL (Full Truckload): You rent the entire trailer—best for large shipments (10,000+ lbs / 24+ pallets). More direct, faster, and fewer handling points.
- LTL (Less-Than-Truckload): You share trailer space with other shippers—ideal for 150–15,000 lbs or 1–6 pallets. More cost-effective but may include multiple stops and transfers.
3.
How are freight rates calculated?
Rates depend on weight, dimensions (dimensional or cubic weight), distance, equipment, and commodity.
- FTL pricing is based on weight, volume, and miles.
- LTL pricing uses NMFC class—factoring density, stowability, handling, liability.
4.
Can I track my shipment?
Yes! All shipments include real-time GPS tracking and proactive status updates via email or text. No hidden gaps, which gives you complete visibility and peace of mind.
5.
Do you transport refrigerated or hazmat shipments?
- Reefer (Temperature-Controlled): We handle frozen, chilled, or ambient cargo—food, pharma, perishables—with full temperature monitoring.
- Hazmat: We ship all nine hazard classes with FMCSA-certified carriers and proper placarding/documentation. See our Hazmat page for details.
6.
What are typical delivery times?
- FTL: Generally 1–5 days within the continental US (same-day dispatch where available).
- LTL: Usually 3–7 business days, depending on pickup/delivery zones.
- Expedited/Hotshot: Same-day or next-day deliveries based on geography and urgency.
Timings vary by zone, load size, and carrier availability.
7.
What accessorial charges might apply?
Common additional fees include:
- Liftgate service
- Inside delivery
- Residential delivery
- Storage, reweighs, or re-consignment
These will be clearly itemized on your quote—always ask if unsure.
8.
What documents are required for shipping?
- Bill of Lading (BOL): The legal contract and receipt for your cargo.
- Packing List: Detailed content info.
- Hazmat Shipping Papers & SDS: If applicable.
- Customs documents: For cross-border shipments.
We provide templates and support for all necessary paperwork.
9.
Can I schedule recurring shipments or contract pricing?
Yes! We offer weekly, bi-weekly, or monthly contracts, including dedicated lanes, guaranteed capacity, and tailored pricing for regular freight needs.
10.
What if I need to cancel or reroute a shipment?
- Cancellations under 24 hours before pickup may incur up to a 100% cancellation fee per carrier terms.
- Rerouting during transit may include additional shipping and handling charges.
Please contact us ASAP at logistics@cargo1.us and we’ll advise on next steps.
11.
How do I handle oversized or overweight shipments?
We coordinate state-to-state permits, escort vehicles, and specialized trailers for oversized/oversized loads or those exceeding 45,000 lb. Our team plans your route to ensure compliance and safe delivery.